Do processes and IT fit together, are needs covered? What if IT support only covers parts and extensive and expensive refinishing is required?

You feel appealed? You are not alone!
The experience shows that all IT support has its limit - being the tool, the infrastructure, relevant interfaces or usage processes...

There is not always the choice to treat the problem from the root. However, sometimes intelligent work arounds using standard IT applications  (e.g. office applications) and a standard process acceptable solutions. 

More about this follows soon.